Cancellations & Refunds Policies
At Pure Herbs Ayurveda, we strive to provide you with the highest quality products and exceptional customer service. We understand that there may be instances where you need to cancel an order or request a refund. Please review our policies below regarding cancellations and refunds:
- Cancellation Window: Orders can be canceled within 24 hours of purchase. After this period, your order may have already been processed for shipping, and we cannot guarantee cancellation.
- Cancellation Procedure: To cancel an order, please contact our customer service team immediately via email at [email address] or by phone at [phone number]. Please include your order number and reason for cancellation in your communication.
- Refunds for Cancellations: If your order is successfully canceled within the specified time frame, you will receive a full refund to the original payment method used for the purchase. Refunds may take 5-7 business days to reflect in your account, depending on your financial institution.
- Eligibility for Refunds: We offer refunds on products that meet the following criteria:
- Damaged or defective products upon receipt
- Incorrect items shipped
- Unopened and unused products returned within 30 days of delivery
- Refund Procedure:
- Please notify us of any issues with your order within 7 days of delivery to be eligible for a refund.
- Contact our customer service team at [email address] or [phone number] to initiate the refund process. Provide your order number, details of the issue, and photographic evidence if applicable.
- Our team will assess your request and provide further instructions on returning the product(s) if necessary.
- Refund Processing: Once we receive the returned item(s) and verify their eligibility for a refund, we will initiate the refund process. Refunds will be issued to the original payment method used for the purchase within 5-7 business days.
- Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to our error (e.g., damaged or incorrect items). We recommend using a trackable shipping service for returning items.
If you have any questions or concerns regarding our Cancellations & Refunds policies, please don’t hesitate to contact our customer service team:
- Email: [email protected]
- Phone: +91-83605-74304
- Hours of Operation: 09:00 to 06:00
Pure Herbs Ayurveda reserves the right to update or modify these Cancellations & Refunds policies at any time without prior notice. Any changes will be effective immediately upon posting on our website.